At the AncientWeb we understand customer service is key to gaining the trust our customers and end users need to feel secure when utilizing our services, and purchasing our products. Please read the following information to find out how we may serve you better.
Return Policy
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details. Please be advised, theAncientWeb.com does not guarantee the continuous, uninterrupted or secure access to theAncientWeb.com Site or any related services. The operation of the theAncientWeb.com site may be interfered with by numerous factors outside the control of theAncientWeb.com.
Returning Items
It's easy to return an item if you're not satisfied. We will issue a refund to your original form of payment for items returned within 30 days. Items must be returned in their original condition; shrink-wrapped products must be unopened. Most Items returns are accepted within 30 days of the date that you received your order. Books, DVDs and CDs (in their original, unopened, shrink-wrapped condition), and Toys & Games can be mailed with the original packing slip to the address provided in the packaging slip.
Returning Items from Other Vendors
If you would like to return an item that you purchased from another vendor, please check the packing slip for specific return instructions and addresses.
Items That Cannot Be Returned
We are unable to accept returns for magazines, downloadable PDF, gift cards, and shrink-wrapped items that have been opened. Bulk orders of 40 or more copies are non-returnable. If your return is shipped or brought to a store after the timeframes indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.
NOTE: Shipping charges are non-refundable.
If you would like to speak with us directly, write us below or call our toll free customer service hotline at 1-866-408-3514, seven days week.